Yes, all our ceramics are handmade. This means each piece is unique, with slight variations in colour, texture, and finish. These differences are part of the charm and not considered defects.

Not exactly. Due to the handmade nature of our products, each piece will have its own unique finish. While we aim to represent items as accurately as possible, variations are to be expected.

Yes, we offer domestic shipping across Australia using trusted courier and postal services.

Please refer to Shipping Policy

Yes, Please enquire at sarahmortaza@outlook.com for further details.

Shipping costs are calculated at checkout based on your location, order size, and weight.

Absolutely. We take great care in packaging all items securely to minimise the risk of damage during transit.

Please refer to Refund Policy

Please refer to Shipping Policy.

Please refer to Refund Policy

We currently do not offer exchanges. Please choose carefully before purchasing.

Orders can only be cancelled within a short window after purchase (e.g., 12–24 hours), provided they haven’t been processed or shipped. Contact us as soon as possible if you need to cancel.

Yes, we may offer custom orders depending on availability. Please contact us at sarahmortaza@outlook.com to discuss your request, timelines, and pricing.